Your 100% satisfaction is important for us. We offer a 15-day Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund.PLEASE NOTE: Beautiful BY Bivi reserves the right to cancel any orders to customer who have returned jewelry, more than once, without a verifiable reason.Timing: we have a 15-day Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.For returns, please email beautifulbybivi@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.Once approved, we will provide you with instructions where to send returned goods. We strongly recommended that you get proof of postage when returning goods to avoid "lost packages" situations.Please note that you are responsible for shipping costs of returned items.When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

Help Center

Frequently Asked Questions

Production Time

Since all of our items are hand-made, please allow 7-10 business days for production, processing, and handling time for orders to be shipped out! Quality takes time and we know that when you receive your jewelry, you'll be ecstatic with your purchase and it will be worth the wait!

Orders are processed and fulfilled Monday-Friday as they come in, regardless of the shipping method chosen. Custom orders placed on Saturday and Sunday are processed the following business day. If your order is placed on or during a major holiday, your order will be processed the following business day.

Shipping

Orders are filled as they come in, regardless of shipping method. Please allow 5-7 business days from the end of production for your order to arrive.

We try very hard to turn orders around, but we want to manage your expectations as best we can! These are hand-made quality pieces that take time to produce.

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 15-day Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
PLEASE NOTE: Beautiful BY Bivi reserves the right to cancel any orders to customer who have returned jewelry, more than once, without a verifiable reason.
Timing: we have a 15-day Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
For returns, please email beautifulbybivi@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
Once approved, we will provide you with instructions where to send returned goods. We strongly recommended that you get proof of postage when returning goods to avoid "lost packages" situations.
Please note that you are responsible for shipping costs of returned items.
When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.